Case Study — Belmond Travel Advisor

01 — Challenge

In my first weeks at Belmond, I noticed a significant challenge:

turnaround times were too long for VIP guests, travel agents, and consortia requesting multi-date and multi-journey quotations for the Venice Simplon-Orient-Express.

The existing process and templates weren’t built to handle complex itineraries efficiently, which risked frustrating guests and slowing down conversions.

02 — Solution

I took initiative to address this gap. I reviewed Belmond and LVMH’s brand standards, studied the templates already in use, and designed a new quotation template and format specifically tailored for multi-journey requests.

My focus was on creating something streamlined, brand-aligned, and practical for the reservations teams to use globally.

Once completed, my proposal was approved by the global team and rolled out across Belmond’s network for consistent use.

03 — Results

• Reduced turnaround time for complex itineraries, ensuring faster responses to VIP guests and travel partners.

• Improved consistency and efficiency in handling multi-journey requests across global teams.

• Enhanced guest satisfaction by aligning communication speed with the expectations of Belmond’s luxury standard.