Mbali-Entle Mbewana

01 — Introduction

I’m on a mission to create seamless guest journeys and transform challenges into solutions. With a career spanning world-class brands like Marriott International, Belmond, and Mercedes-Benz, I bring adaptability, precision, and creativity to every role. Whether it’s pre-opening a luxury island resort, managing reservations across 8,900+ properties, or crafting bespoke travel experiences, I thrive under pressure and deliver results that matter.

02 — Experience

With years of experience across luxury hospitality, reservations, and guest experience, I bring strategic thinking, leadership, and a guest-first mindset to every challenge.

Here’s my career condensed to a few bullet points.

My work experience

Belmond (2025—Present) – Travel Advisor Designing bespoke journeys across global trains, safaris, and hotels.	Mercedes-Benz South Africa (2022) – Roadside Assistance Agent Delivered empathetic, fast solutions to high-value clients under pressure.
Marriott International, NEOM Sindalah Island (2024—2025) – Cluster Reservations Sales Assistant Manager (Pre-Opening) Built SOPs, trained staff, and coordinated VIP bookings during pre-opening.	Protea Hotel Midrand (2022) – Management Trainee Rotated across key hotel departments, building all-round operational expertise.
Marriott International, Regional Office (2023—2024) – Sales & Service Agent Managed reservations for 8,900+ properties via Salesforce. Awarded Associate of Quarter 2.	Stock Market Dynamics (2021) – Sales Consultant Generated leads, delivered presentations, and consistently exceeded sales targets through proactive client engagement and relationship-building.

My education

Yale University (via Coursera, 2023) – Financial Markets (Honors)

Google Digital Skills for Africa (2023) – Digital Marketing

Coursera Project Network (2023) – Workflow Automation (SharePoint & Power Automate)

Industries I worked in

Luxury Hospitality & Travel	Marriott International & Belmond
Automotive Customer Service	Mercedes-Benz
Sales & Client Relations	Stock Market Dynamics

My skills

Reservations Management

Guest Relations & VIP Handling

Sales & Upselling Strategies

Problem Solving & Crisis Management

Opera PMS, Salesforce, Travel Studio, Microsoft Office

Leadership & Training