01 — Challenge
Sindalah Island was a brand-new luxury destination, with no existing operational framework.
The task: build the reservations function from scratch, train new staff, and ensure seamless booking processes for VIPs ahead of launch.
02 — Solution
I developed Standard Operating Procedures, coached new team members, and collaborated with Guest Relations, Sales, and Front Office to guarantee smooth communication.
My focus was on creating processes that balanced efficiency and flexibility, ensuring that high-value guest requests were anticipated and flawlessly executed.
03 — Results
Delivered operational readiness on schedule for the island’s launch.
Standardized workflows and trained the team for consistent service delivery.
Secured guest satisfaction by flawlessly handling VIP bookings and special arrangements.
SOPs
Developed for reservations operations
+100%
Team trained and onboarded before soft launch
VIP Ready
Processes in place for seamless handling of high-value guests